Multitech FaxFinder FF240-IP Guide d'installation

Using FaxFinder® with ShoreTel® Application Notes

10 FaxFinder IP (FF240-IP) with ShoreTel Virtual Switch Test Cases Table 6 – ShoreTel Virtual Switch ID Name Description Results 4.1.1 Send T.38 fa

11 FaxFinder Analog (FF840) and ShoreGear SIP Proxy Switch Test Cases Table 7 – Basic feature test cases ID Name Description Results 3.1.1 Sending

12 Multi-Tech Overview and Contact Information Multi-Tech Systems manufactures award-winning external and embedded modems and Unified Communications

13 FaxFinder IP (FF240-IP) Fax Applications Application 1 – One Main Number for Both Voice and Fax – Fax Redirect In this application, one main numb

14 4. Save changes. Note: Do not disable the default SIP Profiles. Disabling the system profiles may keep ShoreTel from adding FaxFinder to the

15 2. Click New. New SIP Server displays. 3. Enter the SIP Server information for the new server as described SIP Server table. 4. Click Save t

16 Enabling SIP Proxy Ports on ShoreGear Switch To allocate proxy ports for SIP extensions: 1. Go to Administration > Platform Hardware > V

17 Modifying Individual Users for Fax – Creating a SIP Extension To redirect a user’s fax calls to the FaxFinder server: 1. Go to Administration

18 Modifying the Site Settings To administer the sites: 1. Go to Administration > Sites. 2. To configure an existing site, click the site

19 3. In the Fax Redirect Extension field, click Search and select the FaxFinder server created earlier. In the example, the fax redirection number

2 Using FaxFinder® with ShoreTel® Application Notes ShoreTel Part Number IN-14045, Document Version 0.08 Copyright This publication may not be repr

20 Application 2 – User with a Unique Voice Extension and a Unique Fax Extension ShoreTel requires that the user or voicemail answer the call in or

21 3. Select the number of SIP trunks from the ports available. Each port designated as a SIP trunk port type enables the support for five individu

22 8. Set the Number of Digits from CO to match what the ShoreGear SIP trunk switch receives from this public network. This is usually configured

23 Granting User Groups Access to New Trunk Group The Off System Extension range can be any extension not currently in use on the ShoreTel system.

24 2. Click New to open the New Range page. 3. Define a single extension range that is within your ShoreTel PBX extensions. This range must mat

25 Configure Individual Trunks To configure the individual trunks: 1. Go to Administration > Trunks > Individual Trunks. 2. Select the

26 After setting up the trunk groups and individual trunks, refer to the ShoreTel Planning and Installation Guide to make the appropriate changes f

27 You can only increase the disk size before you power on the virtual machine. If you need to have more disk space for conference recording, you

28 5. Enter a unique name and a description for the ShoreGear vTrunk Switch. 6. Set the IP Address and Ethernet Address to the values that you s

29 4. Click Go. 5. Enter a trunk group Name. 6. Verify that Enable SIP Info for G.711 DTMF Signaling is not checked. This is only used with S

3 Abstract Integrating the FaxFinder fax server with ShoreTel Voice Switches provides a complete voice and fax telephony solution. This document des

30 11. Enter the trunk Access Code and Local Area Code. 12. Check Caller ID not blocked by default. This determines if the call is sent out as &l

31 1. Click Edit for Off System Extensions field. 2. Click New to open the New Range page. 3. Define a single extension range that is within

32 Note: Each individual Off System Extension will be an individual user’s fax destination. Be certain to add a sufficient OSE range to cover all

33 7. Enter the FaxFinder’s IP Address. 8. Click Save to commit the changes. After setting up the trunk groups and individual trunks, refer to

34 ShoreTel T.38 Configuration This section describes how to setup ShoreTel for T.38 faxing. T.38 is the recommended codec for faxing; use it if the

35 Configuring the Site Bandwidth Options 1. Login to ShoreWare Director and go to Administration > Sites. 2. Click the name of an existing sit

36 G.711 Pass Through Configuration This section describes how to setup the ShoreTel for G.711 Pass Through faxing. Use this only if T.38 isn’t supp

37 Configuring the Site Bandwidth Options 1. Login to ShoreWare Director and go to Administration > Sites. 2. Click the site name where the us

38 FaxFinder IP (FF240-IP) Configuration This section provides a brief overview of FF240-IP needed to work with ShoreTel. For configuration details

39 4. If the FF240-IP will not use all the digits ShoreTel sends to it for fax routing, adjust the Extension Digits and Extension Length. Otherwise

Overview The FaxFinder fax server is a network-attached device that replaces legacy paper-based fax machines and allows users to send and receive fax

40 FaxFinder IP Troubleshooting To troubleshoot FF240-IP, login it’s web interface and go to System Configuration->Debug. Set the log level t

41 FFx40 Fax Application For an analog FaxFinder, create a user in ShoreWare Director for each modem on the fax server. Then configure that user to

42 5. Select Ports for Primary Phone Port and select the port to use on the ShoreTel Switch. 6. For Fax Support Field, select Fax Server from the

43 FaxFinder Analog (FFx40) Configuration This section provides a brief overview of FFx40 configuration needed to work with ShoreTel. For configurat

44 Configure Inbound Routing 1. Login to FaxFinder and click Fax Configuration > Inbound Routing. 2. Under Recipients, click Add. 3. For Ex

45 7. Select how you want the fax delivered from the Destination Type drop down list. Options are:  Email Fax to User  Email Notification to

46 Application Note Feedback Send any feedback for this document to [email protected]. Include the TPP app note number and the document data

5 Architecture Overview Using FF240-IP Call Flow When Receiving Faxes When the ShoreTel system detects that an inbound call from the PSTN is a fax,

6 Call Flow When Sending Faxes FaxFinder users schedule outbound faxes electronically by submitting PDF or TIFF documents via FaxFinder Client Softw

7 Certification and Limitations Version Support Table 1 - Supported Software Versions ShoreTel Version FF240-IP FFx40 14.2 Build 19.43.1700.

8 Certification Testing Results Summary FaxFinder IP (FF240-IP) and T.38 Test Cases Table 2 – Basic feature test cases using T.38 trunk configuratio

9 Table 4 – Voice/Fax Redirect using T.38 trunk configuration ID Name Description Results 1.3.1 Send fax from FF240-IP configured as a SIP server Sh